On July 16, 2025, Twitter witnessed a disturbing video allegedly from Train No. 11463, where a passenger who complained about overcharging for food and water was reportedly beaten by pantry staff or local goons. The post, made by Twitter user Divya Gaurav Tripathi (@write2divya), went viral and tagged @RailwaySeva, @AshwiniVaishnaw (Railway Minister), and @RailMinIndia, seeking accountability for what seemed to be a brutal misuse of authority.
What Happened?
A 9-second video attached to the tweet shows a group of male passengers crowded together, some appearing to be in distress or fear, allegedly after a violent altercation. The user who shared the video claimed that after reporting overcharging for food and water on Twitter to @RailwaySeva, railway staff used goons to physically assault the passengers.
Where Did This Happen?
- The incident took place on Train Number 11463, which operates under the West Central Railway Zone.
- The train was reportedly in Bhopal Division jurisdiction at the time of the complaint (as confirmed by the DRM Jabalpur handle).
- Follow-up replies hint that the pantry contract may have links to Gujarat as well, leading DRM Rajkot Division to step in.
When Did It Happen?
- The original complaint was made on July 16, 2025, via Twitter.
- However, the DRM Jabalpur’s reply confirms that the alleged incident took place a day prior, on July 15, 2025.
Who Was Involved?
The complainant:
- Divya Gaurav Tripathi, a verified user, raised the issue.
Accused parties:
- Railway pantry staff or hired men reportedly involved in the assault.
- Managed by a side pantry agency, now under scrutiny.
Authorities that responded:
- @RailwaySeva
- @drmjabalpur (DRM Jabalpur)
- @wrdrmrjt (DRM Rajkot Division)
Why Did This Happen?
The root cause appears to be a complaint made on Twitter about being overcharged for basic necessities like food and water. The user alleges that, in retaliation, railway personnel or pantry contractors responded with violence, attempting to suppress dissent or avoid scrutiny.
Such incidents raise questions about accountability, vendor management, and the misuse of social media grievance systems, which are intended to protect—not punish—passengers.
How Did Railways Respond?
Here is a timeline of official responses captured publicly on Twitter:
1. @RailwaySeva’s Initial Response:
"Concerned officials have been informed... Please share your PNR and mobile number via DM for quick redressal."
They also guided users to file complaints via RailMadad and contact helpline 139.
2. DRM Jabalpur (@drmjabalpur) Reply:
Acknowledged the complaint, mentioned that the train was under Bhopal division on July 15, and stated:
- The side pantry agreement has been terminated.
- The issue has been referred to IRCTC for disciplinary action.
However, this response drew backlash from the original complainant.
3. @write2divya’s Rebuttal:
"After an assault, just termination? Why aren’t the accused being arrested and sent to jail?"
4. DRM Rajkot Division Involvement (@wrdrmrjt):
Tagged @IRCTCofficial and requested @DRM_BVP to investigate further, hinting at jurisdiction involving Bhavnagar Division, Gujarat.
5. Final Follow-Up from @RailwaySeva:
Confirmed that they are verifying shared details and will ensure the grievance is addressed promptly.
Embedded Tweet:
Click to View the Original Post and Video
Public Reaction: Growing Distrust and Anger
Apart from the official accounts, many users expressed frustration and disbelief over the lack of police action. One user sarcastically remarked:
"उपर से नीचे तक सब मिले हुए रहते हैं, कोई मदद नहीं करते ये लोग।"
("From top to bottom, everyone is complicit; these people never really help.")
This echoes a growing sentiment that social media grievance channels might appear responsive—but rarely result in concrete legal action.
Conclusion: What Next?
This incident on Train 11463 has once again raised crucial concerns about:
- Passenger safety
- Vendor accountability
- Railway response transparency
- Misuse of power against complainants
While @RailwaySeva and regional DRM offices have responded in coordination, no FIR or arrests have been confirmed yet. The victim's demand for justice remains unanswered.
What Can Passengers Do in Such Cases?
If you're a passenger facing harassment, overcharging, or safety threats while traveling by train, here are the official support channels and steps to take:
✅ Immediate Helplines
Rail Madad (For All complaints)
| Service | Contact |
|---|---|
| Passenger Helpline | 139 |
| Railway Police (RPF Security) | 182 |
| Women’s Safety Helpline (Railways) | 1512 |
| IRCTC Customer Care | 1800-110-139 |
✅ Official Twitter Accounts
- @RailwaySeva – Central grievance redressal
- @IRCTCofficial – Catering and ticketing complaints
- @RailMinIndia – Official account of the Ministry of Railways
- @AshwiniVaishnaw – Minister of Railways
📌 When Tweeting a Complaint, Include:
- PNR number
- Train number
- Coach and seat number
- Clear description of the incident
- Photos or videos if available
This ensures faster and more accurate resolution of your grievance.
Final Thought
As India’s railway system pushes for digitalization and passenger-first services, incidents like this threaten to erode public trust. The Railway Ministry must not only investigate thoroughly but also ensure legal action against those involved to set a precedent.
